[Remote] Client Success Representative I
Note: The job is a remote job and is open to candidates in USA. Workstand is a commerce software company dedicated to helping independent bicycle retailers and suppliers achieve growth. The Client Success Representative I is responsible for ensuring customer satisfaction by responding to technical inquiries and providing support to clients in the bicycle industry.
Responsibilities
- Respond to customer inquiries promptly and professionally via email, phone, or live chat
- Collaborate with fellow CS Reps to escalate and resolve complex problems
- Develop a deep understanding of Workstands software platform, the role of digital marketing, ecommerce, and in-store sales in their businesses
- Proactively suggest improvements in website design and site configuration to maximize customer success
- Clearly and effectively communicate technical information to 'non-technical users'
- Provide software-related information and documentation to customers when appropriate
- Maintain detailed records of customer interactions and resolutions in our CRM
- Continuously update and maintain internal and external documentation for all aspects of our software and processes
Skills
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Willingness to take initiative and work effectively without close supervision
- Adaptable and flexible with change
- Customer service experience preferred
- Specialty retail and/or bicycling industry preferred
- Basic understanding of Google Suites, Google Merchant Center, Google Shopping preferred
Benefits
- Fully remote work environment
- Flexible scheduling
- Comprehensive medical, dental, and vision packages for employees and eligible family members
- 401(k) plan
- Paid volunteering
- Paid professional development
- Discounts on products, bikes, and gear
- Accrued PTO program of 14 days in your first year as well as sick time and ten paid holidays
- Employees are eligible for bonuses
Company Overview