[Remote] Client Success Specialist
Note: The job is a remote job and is open to candidates in USA. WineFetch is a company focused on customer success in the marine industry. The Client Success Specialist serves as a trusted advisor, supporting customer satisfaction and business opportunities through product demonstrations and solution optimization.
Responsibilities
- Support existing IDS Marine customers by providing product walkthroughs, best-practice guidance, and solution optimization
- Take on and support customer projects as assigned by the Director of Marine Dealer Relations, including special initiatives, targeted dealer engagements, and follow-up work to ensure successful
- Conduct technical and functional demos for prospective dealers, with an emphasis on IDS Marine's products and services; including accounting, parts, service, sales, CRM and leadership insights
- Financial workflows, and operational efficiency
- Assist Sales and Relationship Managers during discovery sessions to understand dealer processes and requirements
- Translate dealer business needs into clear IDS Marine solution positioning
Skills
- Experience in Marine dealership operations
- Strong understanding of dealership accounting, financial workflows, and back-office processes
- Ability to explain complex technical concepts in clear, dealer-friendly language
- Comfortable leading demos, discovery conversations, and assigned customer initiatives
- Collaborative, dealer-first mindset
Benefits
- Medical
- Dental
- Vision
- Basic life insurance
- Short/long term disability
- 401(k) participation (with company match)
- Prorated number of days off, including vacation , sick and holidays
Company Overview