[Remote] Collections - Collector 1 - Full Time - Remote (AK,AZ,FL,NV,TX,WA,WY)

Note: The job is a remote job and is open to candidates in USA. Nuvision Federal Credit Union is committed to providing tailored solutions to its members and ensuring a positive service experience. The Collections - Collector 1 role is responsible for the timely collection of delinquent loans while adhering to established policies and procedures, and contributing to reducing credit union losses through effective account management.

Responsibilities

• Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail
• Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA
• Ensures documentation of all work done is accurate and complete
• Recommends, vehicles for repossession
• Conducts skip tracing for locating members as necessary
• Makes recommendations for extensions or deferments
• Stays current on collection process knowledge, legal/regulatory requirements and trends
• Supports and participates in continuous improvement activities
• Represents the Credit Union in a positive and professional manner
• Maintains member and other sensitive information with confidentiality
• Works with each member for a positive resolution for the member and NuVision Federal Credit Union
• Treats team members and members with respect
• Other related duties as assigned

Skills

• Must possess 1 year of hands-on collection experience, dealing with real estate, secured and unsecured loans and repossessions
• Must have a strong background in the Fair Debt Collection Practice Act
• Working knowledge of general collection practices
• Must have computer proficiency and working knowledge of Microsoft Office and products including Word, Excel and Outlook
• Good time management skills and ability to multi-task and prioritize work
• Strong attention to detail
• Good written and verbal communication skills
• Ability to work in a fast-paced goal-oriented environment
• Good organizational, follow-through, negotiation, and problem-solving skills
• Commitment to excellent customer service
• High School Diploma or GED required

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Company Overview