[Remote] Collector/Resolution Specialist

Note: The job is a remote job and is open to candidates in USA. Brock & Scott, PLLC is seeking motivated individuals to join their collections team. The role involves helping consumers resolve accounts through various communication channels and maintaining accurate records of interactions.

Responsibilities

• Help consumers resolve accounts via phone, email, and mail
• Handle inbound calls and assist with questions and payments
• Track all communications and keep accurate account records
• Recommend next steps and generate repayment documents when needed

Skills

• High school diploma or GED
• Clear, professional communication skills
• Strong problem-solving and customer service abilities
• Ability to work independently and meet goals

Benefits

• Bonus Potential: $1,500+ per month for on-target performers (performance-based; tied to goals and attendance)
• Collaborative, supportive team environment
• Career growth opportunities in a stable, growing company

Company Overview