[Remote] Compliance Analyst
Note: The job is a remote job and is open to candidates in USA. Harbor Compliance is a pioneering leader in the compliance industry, recognized for its innovative approach to business licensing and legal entity management. The Compliance Analyst I plays a critical role in delivering exceptional client experiences by preparing and submitting regulatory filings, serving as a trusted point of contact for clients, and ensuring compliance with state-specific requirements.
Responsibilities
- Prepare compliance applications, ensuring accuracy and adherence to filing standards
- Research state-specific requirements and contact agencies directly when clarification is needed
- Complete filings using the most current client data while proactively clarifying incomplete or ambiguous information
- Act as the primary client contact for assigned filings, ensuring a positive and professional client experience
- Maintain 90% or higher client satisfaction (CSAT) through clear, warm, and organized communication
- De-escalate client concerns and provide proactive updates through email, phone, or video as appropriate
- Invoice filing fees and follow up on outstanding items in a timely manner
- Identify opportunities to recommend additional services based on client needs
- Contribute to team retention goals and generate at least one client referral annually
Skills
- 1–3 years of professional experience
- Previous success in a client-facing role such as customer service or sales
- Proven ability to manage detail-heavy or complex tasks (e.g., accounting, operations, insurance, medical records, banking)
- Demonstrated history of meeting deadlines consistently
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and/or Google Suite, email, CRM tools, and online software platforms
Benefits
- Health benefits
- Flexible paid time off
- Parental leave
- Fertility and adoption assistance
- 401(k)
- Educational reimbursement
Company Overview