Remote Contact Center Representative

Job Summary:

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

We are looking for a talented Remote Customer Support Representative to join our Distribution business.

Will make an impact in the following ways:

Complete customer support activities for end-users, distributors, and dealers

Perform issue resolution utilizing internal systems and support tools

Maintain detailed records of customer inquiries and resolutions

Adhere to Cummins Health, Safety & Environmental policies

Ongoing development on new and existing Cummins processes, systems, and practices

Maintain proficiency in multiple communication channels (chat, email, phone)

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.