[Remote] Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Note: The job is a remote job and is open to candidates in USA. Fortrea, part of LabCorp, is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Customer Service Support Representative to assist with patient billing inquiries, providing exemplary customer experiences through effective communication and problem-solving.
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Skills
- High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Internet download speed of at least 50 megabytes per second connectivity required - if work remote (not just satellite)
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with ethernet port
- Dedicated area to perform duties without interference; will be structured environment with structured breaks
- Ability to manage time and tasks independently while maintaining productivity
- Previous work in medical billing, customer service, insurance claims, EOB, call center, fast paced environment strongly preferred
- Previous work in high volume calls environment with several computer windows open highly desirable
- Previous interaction and communications with Patients regarding medical information strongly preferred
Benefits
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- Tuition Reimbursement
Company Overview
Company H1B Sponsorship