[Remote] Customer Enablement Specialist
Note: The job is a remote job and is open to candidates in USA. Arist is a company that automates the employee enablement process, delivering instant enablement at a significantly lower cost. The Customer Enablement Specialist will focus on optimizing product launches and enhancing customer engagement through strategic planning, documentation, and collaboration with Customer Success Managers.
Responsibilities
- Create and maintain Help Center articles and product documentation
- Learn new features for internal and customer-facing enablement
- Produce monthly product newsletters
- Partner with CSMs on feature launches and program rollouts
- Research and document best practices for successful launches
- Attend customer calls to understand requirements and gather insights
- Analyze ongoing programs to identify optimization opportunities
- Manage the support inbox and troubleshoot issues that come up for customers
- Perform in-platform administrative work to make the Arist experience smoother for our customers
- Escalate bugs to the engineering team and thoughtfully propose new product features to our product team
- Develop customer education and marketing materials to drive feature adoption
- Create educational content including videos, guides, and tutorials
Skills
- US citizen/visa only
- Any experience (new grads ok)
- Ability to create and maintain Help Center articles and product documentation
- Ability to learn new features for internal and customer-facing enablement
- Ability to produce monthly product newsletters
- Ability to partner with CSMs on feature launches and program rollouts
- Ability to research and document best practices for successful launches
- Ability to attend customer calls to understand requirements and gather insights
- Ability to analyze ongoing programs to identify optimization opportunities
- Ability to manage the support inbox and troubleshoot issues that come up for customers
- Ability to perform in-platform administrative work to make the Arist experience smoother for customers
- Ability to escalate bugs to the engineering team and thoughtfully propose new product features to the product team
- Ability to develop customer education and marketing materials to drive feature adoption
- Ability to create educational content including videos, guides, and tutorials
- High learning agility
- Desire to experience a dynamic, fast-paced startup environment
Company Overview