[Remote] Customer Experience Associate I
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers, and they are seeking a Remote Customer Service Representative to provide support and information regarding cardholder accounts. The role involves managing inbound calls efficiently while delivering empathetic service and maintaining compliance.
Responsibilities
- Manage a high volume of inbound calls efficiently
- Listen actively to understand customer needs
- Provide information about payments and benefits deposited by state or federal agencies
- Assist with inquiries regarding transactions and account statuses
- Process transactions via web-based applications and conduct research requests
- Communicate empathetically while ensuring confidentiality and regulatory compliance
- Maintain knowledge of company and client programs, policies, and technology
- Support team operations during peak times or absences
Skills
- At least 18 years old with a High School Diploma or equivalent
- Minimum 6 months of Customer Service, Call Center, or Dispatch experience
- Complete background check, credit check, and security fingerprinting
- Compliance with camera requirements for meetings and training
- Verified, secure, reliable, high-speed internet connection (minimum 50 Mbps upload and download)
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Working knowledge of computers and Windows applications
- Ability to complete an internet speed test successfully
- 1+ years of previous call center experience
Benefits
- Comprehensive benefit options including health insurance coverage, voluntary dental and vision programs, life and disability insurance.
- Retirement savings plan.
- Paid holidays.
- Paid time off (PTO) including vacation and sick time.
- Equipment provided for remote work.
Company Overview