[Remote] Customer Service Advocate, II- Outbound
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers. The role involves delivering education and information to members and providers, ensuring a successful experience through outbound calls and personalized support.
Responsibilities
- Reach out to members and providers for educational or informational purposes to support solutions or concerns
- Escalate calls if providers cannot deliver solutions
- Serve as front-line support for member and provider inquiries, requests, or concerns
- Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreach
- Maintain performance and quality standards based on contact center metrics
- Expand knowledge on primary market or plan and potentially cover additional markets or plans requiring minor research
- Document demographics, call summaries, and communications for quality and performance tracking using CRM applications
- Stay current with quality standards, regulations, and policies to ensure compliance
- Perform other duties as assigned
- Comply with all policies and standards
Skills
- High School diploma or GED required
- 1 to 2 years of related experience required
- Vocational or technical education may be required in addition to work experience
- Experience in a contact center environment
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible work options including remote, hybrid, field, or office schedules
Company Overview