[Remote] Customer Service Advocate II - Outbound
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with leading employers, and they are seeking a Customer Service Advocate II to provide customer care support through outbound calls. The role involves delivering education and information on product updates while ensuring a successful experience for members and providers.
Responsibilities
- Reach out to members and/or providers for educational or informational purposes to support solutions or concerns
- Escalate calls when providers cannot deliver solutions
- Serve as front-line support for member and/or provider inquiries, requests, or concerns
- Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreach
- Maintain performance and quality standards based on contact center metrics
- Expand knowledge of primary market and/or plan, with potential to cover additional markets or plans requiring minor research
- Document demographics, call summaries, and communications for quality and performance tracking through CRM applications
- Stay up-to-date and adhere to quality standards, regulations, and policies to ensure consistency and compliance
- Perform other duties as assigned
- Comply with all policies and standards
Skills
- High School diploma or GED required
- 1 to 2 years of related experience required
- Vocational or technical education may be required in addition to prior work experience
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Experience in a contact center environment preferred
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible work options including remote, hybrid, field, or office schedules
Company Overview