Remote Customer Service Rep (CTI)

Position Description: At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we work hard to foster an energetic, supportive environment where employees can thrive. If youre looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you.In addition to our core services, our automotive division, CTI, has helped hundreds of dealerships nationwide improve performance and profitability.

By leveraging industry-leading telecommunications technology and optimizing appointment scheduling, we maximize efficiency and deliver measurable results. CTI provides complete inbound call coverage for dealerships across the country, along with a wide range of outbound campaign services designed to enhance customer engagement and drive business growth.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Responsibilities:
Set service appointments for automotive dealerships Provide information about automotive services
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving servicesDeliver exceptional customer service to all callers
Answer incoming calls in a timely manner
Identify callers needs for call resolution
Adhering to company scripts and procedures to ensure consistency
Provide customers with product and service information
Accurately process online reservations
Accurately document call information and interactions
Maintain knowledge base of evolving products and services
Identify and escalate issues to supervisors
Maintain Quality Assurance standardsOngoing training for all CCS client programs and accountsOther duties as assigned
Qualifications:
G.E.D. or higher education level
One year of call center or customer service experience
Understanding of basic computer hardware, software, and general systems
Computer navigation & typing skills to manage multiple programs, platforms, and systems
Ability to identify, understand, and protect confidential information
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Excellent written communication and documentation skills
Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.

Understanding of basic computer hardware, software, and general systems
Strong problem-solving skills and attention to detail.Equipment RequirementsKeyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI not permitted)
Wired USB Headset
Windows 10 or Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.Shifts Available: (choose what fits best)Monday - Friday7am -1pm CST2:30pm - 8:30pm CSTWeekend Availability Required: (choose what fits best)Every Other Saturday or Every Saturday8am - 2pm CST12pm - 6pm CSTWhy Join Us?A fun, fast-paced, and supportive work environment. Opportunities for professional growth and advancement. Comprehensive training to enhance your skills.

The chance to make a direct impact through exceptional service. Work remotelyBenefits:Bonus opportunities for performance and outbound projects
Work from home
Medical insurance
Dental and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activitiesAdvancement opportunities
Training is Monday through Friday, 12:00pm(noon) - 5:30pm, November 17th through November 28th. No training will occur on Thursday, November 27th in observation of Thanksgiving.Perfect attendance during training is mandatory.

$13.00 - $13.00 Hourly

Apply tot his job