Remote Customer Service Representative

Role Snapshot:

• Position: Remote Customer Service Representative
• Company: Workwarp (Supporting Aeetna)
• Location: Remote
• Start Date: Immediate openings available
• Compensation: Competitive Salary

As a Remote Customer Service Representative, you will be the voice of Aeetna, providing exceptional phone support to our Medicaid members and suppliers. You'll handle a variety of inquiries, including eligibility, supplier changes, ID card requests, and more. We are committed to delivering outstanding customer experiences, and strong communication skills are essential for success.

Responsibilities include:

• Responding to inbound calls from members and suppliers, addressing inquiries related to benefits, eligibility, services, prior authorization, additional benefits and programs, etc.


• Maintaining a reliable high-speed internet connection with a wired Ethernet link. Wi-Fi is not permitted.


• The organization provides hardware and training.

Required Skills:

• Excellent verbal and written communication skills; ability to meet performance standards, participation requirements, and call quality objectives.


• Proven ability to work independently and telecommute.

Preferred Skills:

• Experience working in a call center environment.


• Familiarity with Medicaid and Federal health insurance.

BENEFITS:

• Healthcare:** Comprehensive medical, dental, and vision coverage, with options for FSAs and HSAs.


• Wellness Programs:** Employee well-being initiatives including gym discounts, health challenges, and access to wellness resources.


• Retirement Plans:** 401(k) plan with company match.


• Life Insurance:** Basic and supplemental life insurance options.


• Disability Benefits:** Short-term and long-term disability coverage.


• Paid Time Off:** Vacation, personal days, and sick leave.


• Tuition Assistance:** Potential for tuition reimbursement programs.


• Employee Assistance Program (EAP): Confidential counseling and support services.


• Flexible Work Arrangements:** Potential for flexible work hours or remote work, depending on the role and department.


• Professional Development:** Training programs, workshops, and opportunities for career advancement.


• Employee Discounts:** Discounts on Aeetna products and services, as well as partner discounts.


• Wellness Rewards:** Potential for wellness-related rewards.