Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only

Remote Customer Service Representative (Call Center) – Kansas Residents Only

Work From Home | Full-Time | Inbound Call Center | $11hr starting, increases to $12hr after 90 days | Paid Training

Applicants must reside in Kansas.

Make a Difference Without Leaving Home

Looking for a stable, full-time remote position where you can help people every day?

As a Remote Customer Service Representative, you'll assist members across the United States with scheduling transportation to medical appointments. Every call helps someone access essential healthcare services, making this a meaningful role with real impact.

We are seeking dependable, compassionate individuals who enjoy helping others, providing excellent customer service, and working in a structured remote environment.

What You'll Do

Answer inbound customer service calls professionally and courteously

Schedule, update, and confirm transportation requests for medical appointments

Assist members with ride changes, cancellations, and general questions

Verify trip information and eligibility using company systems

Communicate with transportation providers and healthcare facilities as needed

Accurately document customer interactions and trip details

Resolve concerns while maintaining a positive customer experience

Follow company policies and quality standards

Meet performance expectations for attendance, accuracy, and customer service

What We're Looking For

Required Qualifications

Must currently reside in Kansas

High school diploma or GED

Ability to work remotely from a secure and distraction-free home office

Strong verbal communication and active listening skills

Basic computer skills and ability to navigate multiple applications simultaneously

Reliable internet connection

Professional and dependable work habits

Preferred Qualifications

Customer service experience

Call center experience

Healthcare, transportation, scheduling, or member services experience

Experience handling a high volume of inbound calls

Why Join Our Team?

100% Remote Work from Home

Paid Training

Supportive Team Environment

Purpose-Driven Work That Helps Others

Opportunities for Growth and Advancement

Consistent Full-Time Schedule

Nationwide Impact While Working Locally

Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more

Ideal Candidates Enjoy

Helping people solve problems

Providing excellent customer service

Working independently while remaining part of a team

Following structured processes and procedures

Maintaining professionalism in a fast-paced environment

Job Details

Position: Remote Customer Service Representative

Department: Non-Emergency Medical Transportation (NEMT)

Employment Type: Full-Time

Location: Remote – Kansas Residents Only

Schedule: Day, Evening, and Weekend Availability May Be Required

Apply Today

If you're looking for a remote customer service position where your work directly supports individuals accessing healthcare services nationwide, we'd love to hear from you.

Apply now and join a team that helps keep healthcare moving every day.