[Remote] Customer Service Representative-Mountain/Pacific Time Zones Only

Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company committed to delivering exceptional customer experiences. As a Customer Service Representative, you will provide routine service support to customers, addressing inquiries and resolving issues related to products and services across multiple channels.

Responsibilities

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Skills

• Must provide a dedicated and confidential work space which includes a door that can be closed for privacy
• Must have high speed internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
• Must have wired connection in the room with the modem and router
• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties
• Typically