[Remote] Customer Service Representative-Mountain/Pacific Time Zones Only

Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its employees and aims to provide the best experience for its customers. The Customer Service Representative role involves providing routine support to customers, resolving inquiries, and ensuring high levels of customer satisfaction through effective communication and problem-solving.

Responsibilities

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers
• Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues
• Recommends appropriate solutions
• Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values
• Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Skills

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
• Typically