Remote Customer Service Representative – (Work ...

Sofa is currently hiring Remote Customer Service Representatives based in Santa Ana, CA to join our growing remote support team. This is a great opportunity to work from home while helping customers with professionalism and empathy.

As a Remote CSR, you’ll handle inquiries, resolve issues, and represent Sofa’s customer-first culture. Whether you're experienced or just starting out, we welcome applicants who are organized, patient, and committed to delivering great service.

Key Responsibilities:
- Interact with customers via phone, email, and live chat.
- Troubleshoot problems and offer appropriate solutions.
- Document interactions in internal systems.
- Follow standardized procedures and escalate complex issues.
- Uphold Sofa’s reputation for outstanding customer support.

Job Requirements:
- Based in Santa Ana, CA or within the U.S.
- Strong communication and multitasking skills.
- Comfortable using digital tools and systems.
- Self-motivated with a quiet, distraction-free workspace.
- Previous customer service experience is a plus, not a requirement.

Benefits:
- Fully remote position with equipment provided.
- Competitive hourly pay ($18 to $24).
- Flexible work schedules (full-time or part-time).
- Comprehensive training and onboarding.
- Health and wellness benefit options.

How to Apply:
Visit the Sofa Careers site, search for “Remote Customer Service Representative,” and select Santa Ana, CA as your location. Submit your application and complete the brief assessment to get started.