[Remote] Customer Service Specialist- Bilingual
Note: The job is a remote job and is open to candidates in USA. Protective Life is a company that helps protect customers against life's uncertainties. They are seeking a Bilingual Customer Service Specialist who will provide exceptional service primarily over the phone, addressing customer inquiries and ensuring satisfaction.
Responsibilities
- Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent and positive experience
- Resolve inquiries and issues promptly and accurately, taking ownership until resolution and ensuring customer satisfaction
- Navigate multiple systems and tools to access information, document interactions, and provide accurate details on products, services, and policies
- Actively listen and identify customer needs, offering appropriate solutions or escalating when necessary
- Maintain strong product knowledge and meet performance standards, continuously improving through training and recommending process enhancements
Skills
- Full fluency in Spanish and English
- Experience using various modern computer systems, software applications, and communication tools
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
- High school diploma or equivalent
- Flexibility to work in shifts, including evenings, weekends, and holidays, is required
- Previous customer service experience in an inbound call center or similar environment is strongly preferred
- Some college education preferred but not required
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
Company Overview
Company H1B Sponsorship