[Remote] Customer Service & Support Representative - CCC Eastern/Central Time Zones

Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company that values its people as its greatest differentiator. As a Customer Service Representative, you will provide routine service support to PNC customers, addressing inquiries and resolving issues through effective communication with customers and service partners.

Responsibilities

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Skills

• High school diploma or GED, however may require related experience or product knowledge to accomplish primary duties
• Typically