[Remote] Customer Service & Support Representative - Customer Care Center Eastern/Central Time Zones Only

Note: The job is a remote job and is open to candidates in USA. PNC is a bank that values its employees as its greatest differentiator and competitive advantage. The Customer Service Representative will provide routine service support to customers, addressing inquiries regarding products and accounts, and ensuring high levels of customer satisfaction through effective communication and problem resolution.

Responsibilities

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Skills

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
• Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties
• Typically