Remote Customer Solutions Representative

Remote Customer Solutions Representative 

Location: Work at Home

Employment Type: Full Time

Supporting:  Telecom Sales

About Us 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism.

Key Responsibilities

Provide outstanding customer service by responding to inbound calls and assisting with questions regarding service plans, upgrades, added services, and billing

Perform basic troubleshooting for telecom and mobile device issues

Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding 

Effectively de-escalate challenging situations while maintaining a calm and positive demeanor 

Identify opportunities to upsell or enhance customer accounts through additional products or services that meet their needs

Work collaboratively within a supportive and engaging call center team environment

What you Bring

Strong communication and active listening skills

Ability to remain calm, empathetic, and solution‑oriented in customer interactions

A passion for helping people and creating a positive customer experience 

Comfort working in a fast‑paced, team-centered call center environment