[Remote] Customer Success Coordinator

Note: The job is a remote job and is open to candidates in USA. GoodRx is the leading prescription savings platform in the U.S. and they are seeking a Customer Success Coordinator to serve as the main point of contact for customer support matters. The role involves handling incoming communications, resolving issues, and managing day-to-day operations to ensure a high level of customer satisfaction.

Responsibilities

• Serve as the lead point of contact for all customer support matters (inbound and outbound support) and resolve customer issues
• Accurately document customer support interactions in SalesForce cases
• Develop relationships with our customers including pharmacies, courier companies and patients
• Be the SME of all systems and processes related to supporting our customers, couriers and patients
• Utilize an array of soft skills and technical aptitude to ensure we are delivering value to our customers
• Manage day-to-day courier and pharmacy operations and assist in any manual tasks as scheduled
• Assist with challenging client requests or issue escalations as needed
• Be the first to alert the company of any system concerns
• Ad Hoc / As needed project work

Skills

• Effective communication skills through phone, email, and chat interactions
• Ability to thrive in a high pace work environment which continues to grow and evolve
• Experience with tools similar to Slack, SalesForce
• Experience delivering client-focused solutions to customers
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening skills
• Strong verbal and written communication skills
• Ability to learn new products and services very quickly
• Adaptable to changing environments and business needs
• Experience handling difficult or complicated customer service issues required
• Experience handling various levels of business partners strongly preferred
• Some college experience preferred but not required

Benefits

• Medical, dental, and vision insurance
• 401(k) with a company match
• ESPP
• Unlimited vacation
• 13 paid holidays
• 72 hours of sick leave
• Mental wellness and financial wellness programs
• Fertility benefits
• Generous parental leave
• Pet insurance
• Supplemental life insurance for you and your dependents
• Company-paid short-term and long-term disability

Company Overview

Company H1B Sponsorship