[Remote] Customer Success Specialist
Note: The job is a remote job and is open to candidates in USA. Castle Connolly, a subsidiary of Everyday Health Group, is seeking a Customer Success Specialist to join their Account Management team. The role involves providing outstanding customer service, maximizing revenue through cross-selling and upselling, and collaborating with sales representatives to optimize team performance.
Responsibilities
- Manage active existing physician and physician practice accounts on a day-to-day basis
- Secure account renewals for existing business and upsell additional products and new opportunities
- Onboard and ensure prompt setup of new accounts
- Utilize CRM tools for record keeping and account information sharing
- Collaborate with other departments including research, marketing, editorial, social and ad operations
- Oversee partner operations including invoicing, renewal agreements, and other duties as assigned
- Demonstrates highest level of organizational skills and is detail oriented
- Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact
- Demonstrates a sense of urgency to attain and exceed desired results
- Displays excellent troubleshooting and creative problem-solving skills
- Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
- Ability to respond and react in a timely manner to requests from peers and external customers
- Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines
- Other core competencies will be defined by your direct manager
Skills
- 1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers
- Organizational skills with ability to manage multiple projects and deadlines simultaneously
- Detail-oriented with the ability to follow through on commitments and deliverables
- Professionalism, responsiveness, and a customer-first attitude in all interactions
- Strong problem-solving and troubleshooting abilities; proactive and solution-focused mindset
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment
- Excellent written and verbal skills
- Experience with sales teams, sales partners, or b2b customers
- Experience with PowerPoint, Excel & email marketing platforms
- Bachelor's degree
- Experience with CRM systems, Salesforce is preferred
Benefits
- Comprehensive medical, dental and vision coverage
- Life and disability benefits
- Flexible Spending Accounts (FSAs)
- 401(k) with company match
- Employee Stock Purchase Plan
- Flexible Time Off
- Volunteer Time Off
- Paid holidays
- Family building and caregiving support
- Generous Family Care and Parental leave
- Fitness Reimbursement
- Access to wellness programs
Company Overview