[Remote] Customer Support Associate

Note: The job is a remote job and is open to candidates in USA. Empower is a fast-growing startup focused on transforming the gig economy to help drivers earn a sustainable living. They are hiring Customer Support Associates to address and solve driver and rider issues on the Empower platform, ensuring customer satisfaction through timely communication and problem-solving.

Responsibilities

• Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
• Ensure timely correspondence with customers via phone and email
• Identify customer needs and address their problems with a positive attitude
• Escalate issues and trends that require broader attention
• Prepare and present product/service recommendations that will decrease the volume of customer issues in the future

Skills

• You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
• Polished written and verbal communication skills
• You exhibit patience when handling tough situations
• Strong organizational skills and the ability to multitask
• Proficiency in CRM software and ticketing systems, such as Zendesk
• You have a flexible schedule, allowing for potential weekend and night work
• Team-first mentality and a professional attitude
• You take a startup (all-hands-on-deck) 'I bust my butt because I love it' approach
• Experience in a customer support role or call center environment
• Experience at a startup or in a similarly intense environment
• Familiarity with for-hire transportation industry and gig economy

Benefits

• Competitive benefits package
• Equity
• Performance-based bonus

Company Overview