[Remote] Customer Support Representative
Note: The job is a remote job and is open to candidates in USA. Roofr is a customer-focused company that creates innovative CRM solutions for businesses. They are seeking a Customer Support Representative to provide high-quality assistance and resolve inquiries, ensuring customer satisfaction and loyalty while working cross-functionally with various teams.
Responsibilities
- Deliver high-quality customer support primarily via phone, while also supporting customers through email and chat as responsibilities evolve
- Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service
- Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements
- Track and update support tickets and activities in our CRM
- Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey
- Bring innovation and creativity to the role with a balanced focus on both quality and efficiency
Skills
- 1 - 3 years of customer support experience
- Excellent communication and creative problem solving skills
- Experience interacting with a high daily volume of customers by phone, email, and chat
- Experience in a fast-paced startup environment is a big plus
- Experience with Zendesk is a plus
Benefits
- 1st week of employment is mandatory PTO!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer paid benefits
- RRSP/401k match
- Generous Parental Leave policy
- We host an annual company retreat with great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
Company Overview