[Remote] Digital Marketing Sales - Account Manager

Note: The job is a remote job and is open to candidates in USA. SmartSites is a dynamic digital media agency focused on providing top-notch digital marketing services to small and medium-sized businesses. The Account Manager will engage with prospective clients, educate them about the agency's services, and facilitate the onboarding process for new clients.

Responsibilities

• Answering incoming calls, emails, and web chats from potential customers
• Identifying customer needs and providing relevant product or service information
• Conducting product demonstrations and providing quotes or pricing information
• Closing sales and onboarding new clients
• Following up with customers after sales to ensure satisfaction and identify upsell opportunities
• Maintaining accurate records of customer interactions and sales activity in a CRM system
• Collaborating with marketing and product teams to provide feedback on customer needs and preferences
• Continuously learning about products and industry trends to provide up-to-date information to customers
• Meeting or exceeding sales targets and quotas
• Work with designers, developers, writers, and marketers
• Collaborate with other client service teams on co-managed clients: SEO, web services, social media, CRO & email marketing
• Delegate & manage tasks in our project management portal
• Communicate to prospective clients via email, call, and video conferencing
• Lead meetings such as Sales strategy and implementation calls

Skills

• Self-driven Account Manager
• Ability to answer incoming calls, emails, and web chats from potential customers
• Ability to identify customer needs and provide relevant product or service information
• Ability to conduct product demonstrations and provide quotes or pricing information
• Ability to close sales and onboard new clients
• Ability to follow up with customers after sales to ensure satisfaction and identify upsell opportunities
• Ability to maintain accurate records of customer interactions and sales activity in a CRM system
• Ability to collaborate with marketing and product teams to provide feedback on customer needs and preferences
• Willingness to continuously learn about products and industry trends to provide up-to-date information to customers
• Ability to meet or exceed sales targets and quotas
• Ability to work with designers, developers, writers, and marketers
• Ability to collaborate with other client service teams on co-managed clients: SEO, web services, social media, CRO & email marketing
• Ability to delegate & manage tasks in a project management portal
• Ability to communicate to prospective clients via email, call, and video conferencing
• Ability to lead meetings such as Sales strategy and implementation calls
• Critical thinker that shares a passion for all things digital
• Desire to help others
• Great eye for detail
• Eagerness to learn
• Ability to persuasively communicate ideas
• Configured conversion tracking & attribution with CRMs (Salesforce, HubSpot, Zoho)
• 1+ years' experience working in an agency, or similar client-facing environment
• 1+ years' experience working as an account manager or related sales role
• Bachelor's degree
• Digital marketing: 1 year
• B2B sales: 1 year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Company Overview