[Remote] Finance Analyst, L2 Technical Support
Note: The job is a remote job and is open to candidates in USA. Girl Scouts of the USA is a leading authority on the healthy development of girls and a mission-driven organization. The Finance Analyst, L2 Technical Support, will maintain applications to ensure delivery of solutions for councils and volunteers, focusing on resolving technical issues and supporting application functionality.
Responsibilities
• Working on production support cases for applications owned by the Customer Applications team
• Case management production support and support across customer applications, through troubleshooting application issues, providing root cause analysis of reported issues and effectively communicating with client to support resolution
• Identification of bugs and minor enhancements. Communicating these items to business analysts or managers within Customer Applications so that they can be tracked and prioritized
• Testing of solutions that were developed by our vendors so that these changes can be moved to production and regression testing
• Fixing records and doing data updates in our applications to match what really happened
• Develop in-depth functional knowledge of application(s) supported through Customer Applications with a primary focus on financial transactions
Skills
• Bachelor's degree or equivalent experience
• Minimum of three (3) years' experience in corporate environment doing technical support
• Accounting or similar work experience
• Collaborate with stakeholders at different levels of technical expertise at all levels of the Girl Scout movement
• Ability to relay technical information to non-technical users and elicit clients' needs
• Experience working production support cases
• Experience identifying bugs and communicating them clearly
• Experience testing bug fixes or enhancements to applications
• Experience regression testing applications
• Problem-solving
• Analytical skills
• Proven record of positive outcomes when supporting both internal and external customers
• Effective verbal and written communications skills and a strong work ethic
• Must be comfortable in a fast-paced environment
• Ability to work independently on assignments
• Thorough understanding of Generally Accepted Account Principles
• Ability to navigate and interpret various Chart of Accounts
• Financial Accounting experience
• Competency in Office 365 or similar suites
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software
• Case management software
• Technical Support Experience
• Financial Account experience
• Three years' work experience in a technical discipline preferred
• Programming experience is a plus
• Experience working with Fund Accounting software is a plus
• Familiarity with Netsuite is a plus
• Competency in Salesforce is a plus
Benefits
• Paid Time Off: GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
• Medical and Behavior al Health Coverage
• Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance .
• Both plans include GSUSA partial subsidy of premium costs
• Dental and vision coverage
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Sick leave
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year
Company Overview
• We Are Girl Scouts. Girl Scouts bring their dreams to life and work together to build a better world. It was founded in 1912, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://girlscouts.org.
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