[Remote] Flex Benefits Customer Support Specialist (HSA/ HRA/ FSA) - Remote
Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions for risk and workforce challenges. The Customer Support Specialist role focuses on delivering exceptional service to clients and participants regarding pre-tax benefit accounts, ensuring they receive accurate information and support for their benefits.
Responsibilities
- Respond to participant and client inquiries via phone and email with professionalism and accuracy
- Assist with questions related to eligibility, claims, reimbursements, and account details
- Provide first-tier technical support for online portal access and navigation
- Accurately process account transactions, claims, and updates
- Maintain compliance with all regulations, confidentiality, and privacy requirements
- Support onboarding of new clients and participants through setup assistance and education
- Build strong, long-term relationships through clear, patient, and empathetic support
Skills
- 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred
- Strong verbal and written communication skills
- Ability to problem-solve, multitask, and prioritize in a fast-paced environment
- High attention to detail and accuracy
- Proficiency in Microsoft Excel, Word, and Outlook
- Associate's degree or equivalent experience preferred
Benefits
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
Company Overview
Company H1B Sponsorship