[Remote] Good Hands Repair Network Administrative Consultant - Remote (CST/MST)

Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from uncertainties. They are seeking a Good Hands Repair Network Administrative Consultant who will serve as a liaison between repair shops, customers, and adjusters, ensuring smooth operations and high-quality service in the automotive repair process.

Responsibilities

• Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
• Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management
• Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Skills

• Passionate about delivering top-notch service and making a real impact
• Ability to work closely with trusted repair shops to ensure everything runs smoothly
• Ability to keep customers informed about their repair status
• Ability to answer questions and resolve issues with care and professionalism
• Ability to guide where repairs should take place and ensure high-quality work is delivered
• Ability to negotiate fair pricing for parts and services
• Ability to work hand-in-hand with leadership team to improve repair efficiency and keep costs in check
• Thrive in a fast-paced environment
• Loves problem-solving
• Takes pride in helping people
• Serves as primary liaison between the GRHN shops, customers, and adjusters
• Negotiating appropriate actions to resolve customer issues and/or repair needs
• Assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues
• Processes claim payments
• Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management
• Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim
• A dedicated workspace in your home that is private and free from distractions
• Minimum internet bandwidth of 50 MB down / 5 MB up
• An appropriate work surface and seating for a professional home office setup
• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license
• If applicable, you will be required to secure license(s) within 60 days of hire
• Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages
• You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred
• Familiarity with insurance policies, coverage, and repair processes
• Candidates in Mountain, Central Time Zones preferred

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Company Overview