[Remote] HVAC Warranty Claims Coordinator
Note: The job is a remote job and is open to candidates in USA. Ferguson is a leading provider of quality supplies across various industries, striving to simplify complex projects for its customers. They are currently seeking a highly motivated HVAC Warranty Claims Coordinator to manage warranty claims for multiple vendors, ensuring compliance with vendor rules and timelines while maintaining effective communication with internal and external stakeholders.
Responsibilities
- Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements
- Issuing customer credit memos in Trilogie
- Issuing debits as needed
- Achieve the required submission goal daily/monthly
- Researching/resolving any claim related issues
- Daily communication with internal branch associates, external customers, and vendors
- Detailed tracking of approved and denied claims
- Assisting branches/customers with part returns
- Reconciliation of vendor payments, customer credits, discrepancies
- Participate in group Teams calls periodically
- Participate in Bi-Annual audit reconciliations
- Assist on special projects
- Work overtime as needed during peak season
Skills
- Ability to perform repetitive tasks with a high degree of accuracy
- Solid computer skills including MS Office
- Excellent interpersonal & communication skills
- Must be able to handle multiple vendor lines and their requirements and follow SOP's
- Comfortable dealing with internal associates, external customers, and vendors
- Must be able to work independently
Benefits
- Health
- Dental
- Vision
- Paid time off
- Life insurance
- 401(k) with a company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Company Overview
Company H1B Sponsorship