[Remote] Implementation Analyst - Treasury Management Service & Implementations
Note: The job is a remote job and is open to candidates in USA. PNC Bank is a financial institution that values its employees and strives to provide an inclusive workplace culture. The Implementation Analyst will support the Treasury Management Service & Implementations organization by implementing new products and services for clients, analyzing client requirements, and ensuring positive client experiences.
Responsibilities
- Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals
- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation
- Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff
- Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences
- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings
Skills
- Familiarity with secure file transfer technologies, including PGP encryption, SFTP protocol, and Secure File Gateway (SFG) solutions
- Detail-oriented candidates who are great listeners
- Comfortable with change
- Ability to work independently or with a group
- Excellent communication skills
- Ability to implement moderately complex new products and services for clients
- Ability to analyze requirements and gather deliverables to complete the implementation
- Ability to perform maintenance on existing client profiles and maintain client-specific operating procedures
- Ability to provide sales or consultative support to clients in selected deals
- Ability to utilize data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product
- Ability to coordinate and produce data for pre-implementation validation
- Ability to analyze, assess, and document client requirements while adhering to established processes and procedures
- Ability to verify implementation work done by other staff
- Ability to escalate or address challenges and may train clients on products and/or services
- Ability to ensure positive ongoing client experiences
- Ability to manage multiple implementations simultaneously
- Ability to report/drives progress relative to service level performance
- Ability to facilitate/participate in internal and external stakeholder meetings
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Ability to leverage customer information in creating customized customer solutions
- Ability to assess and effectively manage all of the risks associated with their business objectives and activities
- Analytical Thinking
- Change Management
- Customer Solutions
- Data Analytics
- Financial Processes
- Organizational Analysis
- PGP Encryption
- Secure File Transfer Protocol (SFTP)
- Storytelling
- Waterfall Model
- Accuracy and Attention to Detail
- Application Delivery Process
- Consulting
- Effective Communications
- Knowledge Of Product Line
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Standard Operating Procedures
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview