[Remote] In-Home Care Admin Coordinator
Note: The job is a remote job and is open to candidates in USA. Clover Health is a company focused on delivering proactive support and care through its clinical teams and quality improvement services. The In-Home Care Admin Coordinator will assist members by handling calls, confirming appointments, and ensuring effective communication within the care team.
Responsibilities
- Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls
- Receive inbound warm transfers from other Clover teams
- Confirm patient appointments for provider schedules
- Outreach patients not recently seen to ensure continuous care
- Prepare travel routes for clinicians based on daily scheduled visits
- Communicate effectively with care team members via team huddles and EHR documentation
- Navigate multiple computer platforms throughout the day
- Ensure team escalations are addressed timely and accurately
- Other administrative duties as assigned
Skills
- You have high School Diploma and/or GED
- You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice
- You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc)
- You have experience working with an EHR and/or Carelink
- You have customer service experience answering a large volume of incoming calls
- You are bilingual in English/Spanish (strongly preferred)
Benefits
- 401k matching
- Comprehensive medical, dental, and vision coverage
- No-Meeting Fridays
- Company holidays
- Access to mental health resources
- Generous time-off policy
- Learning programs
- Mentorship
- Professional development funding
- Regular performance feedback and reviews
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
Company Overview