[Remote] Inside Sales Representative-Catering

Note: The job is a remote job and is open to candidates in USA. Panera Bread is a leading catering service provider, and they are seeking an Inside Sales Representative to support their Catering Sales strategy. The role involves recovering at-risk clients, achieving sales goals, and building relationships to secure future orders.

Responsibilities

• Achieve required KPIs: Number of dials and conversations per day, percentage of lapsing lists contacted and reactivated, and dollar value of reactivated clients
• High volume of outbound calling to at risk, lapsing, and reactivated clients to secure future orders and generate incremental and ongoing revenue
• Master the reactivation sales play and achieve a high conversion of lapsing clients
• Qualify clients and their respective organizations, gathering and tracking information in our CRM
• Understand client buying patterns and future needs, forecasting large transactions in our CRM
• Achieve assigned period, quarterly and target revenue goals through selling activities
• Prevent future lapsing of clients by building and maintaining relationships through account maintenance calls while ensuring client satisfaction
• Build relationships with local catering teams and partner to successfully execute catering orders and delight our customers
• Work in a virtual team environment and function as an extension of a regional Area Catering Sales Manager team, with a focus on recovering clients
• Team with Catering Sales Managers/Sr. Catering Sales Managers on regional sales efforts, methods to reactivate additional clients, and transitioning active buyers back to account management
• Actively drive and encourage online ordering and loyalty program sign-ups with clients
• Develop mastery of Panera Catering’s offer and how we operate as a selling organization, ultimately to become a quota-carrying sales representative
• Able to effectively manage time within the allotted 40-hour work week
• Attend and participate in team meetings
• Perform other job functions as directed by Leadership
• Available for travel up to 10% of the time

Skills

• High School diploma required; Associate's Degree or higher preferred
• High-energy individual with a passion for sales and growing their business
• Experience making high volume of calls and executing defined sales plays
• Ability to engage with lost or lapsed clients and build relationships
• Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite
• Sense of urgency, attention to detail with strong organizational and follow-up skills
• Ability to effectively prioritize and multitask
• Strong relationship building skills, especially via remote channels
• Excellent written and verbal communication skills
• Must be able to effectively work in a home or virtual based environment
• 1-2 years call center-like experience preferred
• Experience working in an extended sales team model preferred

Company Overview