[Remote] IT Operations Support Specialist
Note: The job is a remote job and is open to candidates in USA. Rise8 is transforming the United States Government and is seeking an IT Operations Support Specialist to support day-to-day internal IT operations for employees. The role involves assisting with onboarding, managing IT support requests, and maintaining IT documentation.
Responsibilities
- Support day-to-day internal IT operations for Rise8 employees
- Assist with employee on-boarding and off-boarding, including:
- Creating and disabling user accounts
- Assigning groups, licenses, and basic access
- Respond to and manage Tier 1 IT support requests through our ticketing system:
- Password resets
- Access issues
- Basic software and device troubleshooting
- Follow documented run-books and procedures to complete IT tasks accurately
- Escalate issues that fall outside of your scope with clear notes and context
- Help maintain clear and up-to-date IT documentation, checklists, and internal guides
- Perform basic administration tasks in tools such as:
- Google Workspace
- Slack
- Other approved SaaS applications
- Assist with routine IT operational tasks like:
- License tracking
- Asset inventory updates
- Periodic access reviews (execution only)
Skills
- 1-4 years of experience in IT support, service desk, or a related role OR relevant education, training, or certifications
- Basic understanding of user accounts and permissions
- Basic understanding of common workplace tools (email, chat, file sharing)
- Strong customer-service mindset and attention to detail
- Comfortable supporting both technical and non-technical users
- Exposure to CMMC Level 2 / NIST 800-171–aligned environments or other regulated frameworks
- Understanding the importance of least privilege, access reviews, and documentation in government-related work
- Ability to execute IT tasks in compliance-driven environments by following established procedures
- Experience with Google Workspace & Microsoft 365
- Familiarity with ticketing systems (Jira, Zendesk, Freshservice, etc.)
- Exposure to endpoint management or device support
- Interest in cybersecurity or IT operations
- Entry-level certifications (A+, Network+, Security+)
Benefits
- Flexible schedule in a 100% distributed workforce
- Premium Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage.
- Retirement: 401k match at 10% gross pay.
- Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement.
- Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials.
- Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store.
- Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Or Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit).
- Equipment: We offer a MacBook Pro
Company Overview