[Remote] IT Specialist

Note: The job is a remote job and is open to candidates in USA. Turquoise Health is a Series B startup focused on making healthcare pricing simpler and more transparent. They are seeking a proactive IT Specialist to support and enhance the internal technology ecosystem, ensuring a seamless tech environment for employees while driving innovation and automation.

Responsibilities

• Provide responsive support for hardware/software issues (laptops, peripherals, video conferencing, etc.)
• Manage laptop maintenance and coordinate repairs or replacements as needed
• Handle password resets and account unlocks across multiple platforms
• Deliver internal tool training and onboarding materials to ensure team productivity
• Draft, update, and maintain IT policies and how-to documentation
• Collaborate with People Team, Information Security, and leadership to align on compliance and clarity
• Maintain a central knowledge base of internal IT practices and processes
• Contribute to IT roadmapping and long-term technology strategy
• Research emerging tools and technologies that could improve efficiency or reduce costs
• Collaborate with cross-functional leaders on IT-related needs and improvements
• Manage the company’s IT asset inventory (laptops, peripherals, etc.)
• Ensure device and operating system compliance across the org
• Oversee software license usage, procurement, and renewals
• Lead software deployments across the company in collaboration with the People Team and Information Security
• Develop and maintain zero-touch deployment workflows and automation
• Build scalable provisioning systems to manage access control and user lifecycle
• Coordinate shipping, setup, and troubleshooting of IT Equipment for in-person company offsites and summits
• Manage AV tools and systems (ie. microphones, projectors, video conferencing, etc.) to ensure seamless hybrid experiences
• Provide on-site or remote support during live events to resolve technical issues quickly
• Partner with the People Team to anticipate technology needs and create playbooks for recurring events

Skills

• 1 – 3+ years in an IT Support, Systems Admin, or People/service-related role
• Strong troubleshooting skills across Mac/Windows operating systems and SaaS tools
• Experience with device management and automation tools (e.g., Apple Business Manager, Jamf, Kandji)
• Knowledge of identity and access management, SSO, and endpoint compliance
• Strong written communication skills; ability to create clear, user-friendly documentation
• Comfort with cross-functional collaboration and training non-technical audiences
• Bachelor's degree OR equivalent experience/knowledge
• Experience with scripting or workflow automation tools (e.g., Rippling Workflows, Zapier)

Benefits

• Total compensation, which includes base salary, benefits, and company stock options

Company Overview

Company H1B Sponsorship