[Remote] IT Systems Associate
Note: The job is a remote job and is open to candidates in USA. The University of Nebraska System is focused on providing high-quality education and support services. They are seeking an IT Systems Associate to assist in maintaining the availability of systems and applications while providing technical support to users.
Responsibilities
- Assist in assuring continuous availability of University of Nebraska systems and associated applications within the infrastructure portfolio, including on-premise, cloud, and third-party hosted solutions
- Implement and manage servers and applications
- Will work closely with other specialists to troubleshoot problems, monitor services, and ensure performance, capacity and uptime meet University service level agreements within a 24x7 operation
- Requires regular interaction with other networking, systems, and telecom professionals in the delivery of services and with end-users to provide tier-II and tier-III support
Skills
- Two years post-secondary coursework
- 1 year experience with desktop and/or helpdesk support
- Thorough knowledge and experience with Microsoft Windows operating systems, software, application administration, and hardware
- Experience with direct customer support face-to-face and/or remotely
- Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered
- Experience with technology research and development and procurement
- Experience with managing vendor interaction
Benefits
- Flexible benefits program allowing you to customize your benefits to suit your personal needs
- Paid vacation and sick leave in addition to 13 paid holidays
- Access to career-advancing educational programs, including and employee and dependent tuition benefit applicable at any of the NU campuses
- Immediate vesting pre-tax retirement benefits
Company Overview