[Remote] Learner Services Advisor
Note: The job is a remote job and is open to candidates in USA. Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. As a Learner Services Advisor, you will guide and support students throughout their educational journey, focusing on their unique needs and challenges in the allied health industry.
Responsibilities
- Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations
- Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video
- Collaborate with colleagues to develop and implement retention initiatives
- Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success
- Contribute to achieving individual, team, and departmental retention goals
- Participate in and contribute to team collaboration and communication
- Engage with team members on camera and in digital workspaces and virtual events
- Perform other duties as assigned
Skills
- High School Diploma or equivalent experience
- Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive
- Ability to professionally communicate fluently in verbal and written English
- Ability to support a diverse and inclusive work environment
- Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role
- Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience
- 1+ years' experience in customer service, contact center or hospitality role
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
- Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking
Company Overview