[Remote] Licensed Purchase Loan Officer

Note: The job is a remote job and is open to candidates in USA. PHH Mortgage is seeking a Licensed Purchase Loan Officer to assist clients in achieving their homeownership goals through a range of mortgage products. The role involves handling inbound and outbound calls, building relationships with homeowners, and meeting sales targets while providing excellent customer service.

Responsibilities

• Handle inbound and outbound leads from existing clients to help them secure a purchase mortgage
• Qualify borrowers for purchase loans using automated underwriting systems (DU/LP)
• Provide mortgage options in a single call, assisting clients in choosing the best loan for their needs
• Gather necessary documentation and submit completed mortgage applications for processing
• Set clear expectations with clients from the start of the transaction and provide ongoing communication throughout
• Ensure compliance with all regulatory mortgage guidelines and company policies
• Collaborate with internal operations to maintain clean files and ensure smooth loan closings
• Enter and manage transactions in PHH Mortgage's lead management system
• Provide exceptional customer service to all borrowers, ensuring a positive experience throughout the loan process
• Balance your day between managing inbound leads and following up with clients in your sales pipeline to meet performance standards
• Attend training, sales meetings, and other company events as required
• Stay current with mortgage industry trends and complete required internal training

Skills

• High School Diploma, GED, or military experience equivalent
• Must live within 75 miles of Dallas, West Palm Beach, Mount Laurel, or Phoenix
• Minimum of 1 year of Encompass experience required
• Ability to obtain required licensing and continuing education in multiple states (company-sponsored)
• Maintain all necessary federal and state licensing annually (including background and credit checks)
• Strong customer service skills, with the ability to address client concerns effectively
• Professional communication skills
• Proficient in Microsoft Office, particularly Word, Excel, and Outlook
• Must be able to work a shift schedule that includes one evening shift per week and one Saturday per month (4-hour shift, paid overtime)
• Preferred 2 years of Loan Officer experience, particularly in a call center or phone-based sales role

Benefits

• Sign on bonus paid in first 30 days!
• Monthly commission structure
• Quarterly incentives for top producers
• Comprehensive benefits package (health, life, dental, vision, 401k, PTO)
• Training support to set you up for success

Company Overview