( REMOTE ) Live Chat Agent
We are currently looking to grow our team by bringing on board a Live Chat Agent. Your role as a Live Chat Agent includes utilizing our live chat platform to offer top-notch customer assistance. Your main objectives will be responding to customer inquiries, alleviating concerns, and guaranteeing their complete satisfaction.
If you excel in communication and are dedicated to providing top-notch... customer service, we are interested in talking with you. Responsibilities include:
Having conversations with customers, clients, and employees to address daily issues within and outside the organization. Place customer//client needs as the highest priority
Provide useful advice on the product or service.
Updating account information to keep customer records current.
Requirements:
High school diploma or equivalent;
Previous experience in a customer service or live chat support role
Exceptional verbal and written communication skills
Ability to multitask and handle several chat conversations simultaneously
Strong problem-solving and decision-making abilities
Proficiency in using live chat software and CRM systems
Ability to remain calm and composed in challenging customer situations
Availability to work flexible hours, including evenings and weekends.
Benefits
Work From Home
Sign-on Bonus
Medical, Dental and Vision and 401k
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