[Remote] Logistics Analyst/Customer Service
Note: The job is a remote job and is open to candidates in USA. Rehrig Pacific Company is seeking a Logistics Analyst to coordinate, administer, and analyze day-to-day operations of their wooden pallet brokerage and direct sales operations. The role involves providing exceptional customer service, accurate administration, and continuous improvement through analytics.
Responsibilities
- Coordinate scheduling and execution of deliveries and trailer swaps with our customers. This could be within RSO locations or through a third-party pallet company
- Ensure a high level of customer service through consistent and timely communication with customers and both internal and external supply resources
- Collaborate with Pallet Logistics Manager to address any customer or vendor concerns
- Develop close working relationship with Rehrig Freight Services and gain a clear understanding of freight arranged pallet deliveries
- Establish and maintain strong working relationships with our customers and suppliers
- Assist in acquiring and setting up new customer and vendor accounts
- Work with pallet vendors nationally to negotiate pricing to service accounts
- Create accurate sales and purchase orders with Rehrig Pacific’s ERP System, JD Edwards (JDE)
- See all sales and purchase orders through to completion by confirming and receiving orders in JDE
- Regularly gather load data pertaining to whitewood core activities from recycling partners, and accurately generate sales and purchase orders within JD Edwards
- Collaborate with Accounting department to research and resolve any customer or vendor billing issues
- Evaluate customer and vendor pricing on a quarterly basis to ensure pricing is competitive with the pallet market
- Generate reports through our ERP system and Microsoft Excel to help evaluate profitability, forecasting, and data integrity
- Develop recommendations for continuous improvement (process, systems, reporting)
- Create, review, and distribute monthly activity reports to customers and management
Skills
- Bachelor's degree in business administration or a closely related field of study. Minimum two-year associates degree
- Basic to Intermediate Microsoft Excel knowledge required
- Drives results and have excellent customer focus
- Excellent communicator (verbal & written) with an ability to summarize and communicate information clearly and timely
- Willingness and ability to travel, however travel will be very limited (