[Remote] NOC Analyst
Note: The job is a remote job and is open to candidates in USA. Plume is seeking talented and ambitious NOC Analysts to join their Technical Operations team in a global 24x7x365 NOC/SOC operation. The role involves monitoring and supporting customers and internal systems, troubleshooting technical issues, and collaborating with engineering teams to enhance customer experience.
Responsibilities
- Triage, route, and respond to cases opened by Plume customers and employees
- Monitor the Plume platform to ensure adherence to SLAs
- Execute MOPs, runbooks, or playbooks to remediate issues
- Use available tools to investigate and troubleshoot technical issues
- Work closely with operations and engineering teams; escalating issues as required
- Provide the best experience possible for Plume customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Write new and improve existing documentation
- Provide feedback to improve product quality/functionality
- Shifts may include standard business hours and off-hours oncall
- Contribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectiveness
- Work with NOC staff in other global regions to perform detailed handoff of critical issues
Skills
- Hands on technical experience in at least one of: Linux | Cloud | Networking | WiFi
- Experience using tools such as Jira, Confluence, Slack, Grafana, Kibana
- Strong critical thinking and problem solving abilities paired with a methodical approach to troubleshooting
- Ability to analyze system diagnostics and clearly articulate the issue for the customer
- A strong desire to continuously learn and grow
- Willingness to collaborate with and help your teammates
- Strong communication and collaboration skills
- BS degree in a STEM field or relevant professional experience
Benefits
- Bonus
- Equity
- Benefits
- 401K plan and a company match
- Basic life insurance
- Unparalleled health, dental, vision and other benefits and perks
Company Overview
Company H1B Sponsorship