[Remote] Operations and Customer Relations Coordinator
Note: The job is a remote job and is open to candidates in USA. Minor Figures is a company focused on creating innovative, plant-based products for a more delicious future. They are seeking an Operations and Customer Relations Coordinator to ensure seamless operations, manage customer interactions, and support the team in a fast-paced environment.
Responsibilities
- Scheduling and coordinating pickups and deliveries with 3rd party warehouses + carriers + customers
- Entering and communicating sales orders + Sample orders in ERP + Chat tool
- Facilitating Ecommerce orders, processes and relationships, including Amazon
- Fielding customer feedback from website inquiries and social media
- Compiling customer feedback data to inform company strategy
- Partnering with Global Marketing team on company messaging
- Escalating customer feedback to the appropriate departments
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made
- Designing and maintaining clear operational guides to ensure consistency of operations
Skills
- Candidates must reside in one of the following states: CO, TX, IL, MN
- Time management, prioritization and multitasking abilities
- Attention to detail and accuracy
- Great problem solving skills / Process Orientation
- Strong communication and interpersonal skills
- Quick learner
- Super-organized individual who thrives in a fast-paced environment
- Ability to collaborate effortlessly with others
- Experience working in customer service preferred
- Experience in Ecommerce preferred
Benefits
- Health, Dental, Vision and Life Insurance plans
- 15 days vacation, 14 days paid holiday
- Employee share options scheme, available to all full time employees.
- 1 day paid leave to support a cause of your choice through volunteering or activism
- 401(k) retirement plan with company match
- Paid Parental leave policy
- Flexible working to meet the needs of the role
- Access to the Calm app
- Flexible CoWorking Spaces across the US
Company Overview