[Remote] Part-Time Client Relations Coordinator (Remote)

Note: The job is a remote job and is open to candidates in USA. Stoneside Blinds & Shades is a top-rated window covering company in America, committed to delivering a five-star experience for both customers and teammates. They are seeking a Part-Time Client Relations Coordinator to handle inbound calls, manage scheduling requests, and provide exceptional customer service as part of a supportive remote team.

Responsibilities

• Be the welcoming first voice our customers hear when scheduling design consultations based on availability and team capacity
• Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms
• Follow up with prospective clients via outbound calls on web form inquiries and other lead sources
• Manage scheduling requests across multiple channels, including phone, chat, and email
• Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed
• Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments
• Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently
• Maintain scheduling documentation, reports, and related administrative records
• Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs
• Identify and contribute to process improvements that enhance scheduling accuracy and efficiency

Skills

• Align with our mission and values and want to be part of a team where everyone loves their job
• Friendly, positive, and customer-focused demeanor
• Strong organizational skills with the ability to manage multiple priorities effectively
• Excellent verbal and written communication skills
• High attention to detail with a commitment to accuracy
• Proven ability to consistently deliver a 5-star customer experience
• Comfortable learning and using new technology and systems
• Ability to prioritize tasks and adapt quickly to scheduling changes
• Strong problem-solving skills with the ability to thrive in a fast-paced environment
• Must have reliable, high-speed internet access suitable for a remote work environment

Benefits

• Paid Time Off (accrues at 2 hours per pay period)
• Company-provided laptop, phone, and monitor for your home office
• Supportive, people-first culture with strong team collaboration
• A role where your work directly impacts the customer experience

Company Overview