[Remote] Patient Care Representative, Flex, Limited-Term
Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health tech company transforming the healthcare experience by providing value-based care. They are seeking a Patient Care Representative to manage service requests from Providers and Members, ensuring patient satisfaction and supporting the Patient Care Team throughout the patient journey.
Responsibilities
- Provide exceptional patient care via telephone and other technology
- Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
- Research, identify and problem solve, verify eligibility of service and place call backs as required
- Support the Patient Care Team in providing a comprehensive and thoughtful patient experience
- Meet and support established service goals and business objectives by meeting and exceeding performance standards
- Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds
Skills
- High School Diploma or General Education Degree (GED) required; college preferred
- 1-2+ year(s) customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
- An aptitude for quality assurance and data-driven outcomes
- Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
- Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
- The ability to cut through the noise of a fast-paced start-up environment and affect real change
- Appropriately handle confidential information and adhere to HIPAA requirements
- Strong 'patient first' values
- You are comfortable interacting through a variety of tech platforms and can quickly learn new software
- Spanish Speaking preferred
Benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
Company Overview