REMOTE PHI - Telephone Service Representative

Job
Title:  Telephone
Service Representative
Location:   Remote

We
are seeking a dedicated and detail-oriented Telephone
Service Representative to join our remote team. In this role, you will be the first point
of contact for our clients, providing timely and professional
customer support. Your primary responsibility will be to answer
incoming calls, respond to customer inquiries, resolve issues, and
provide information on behalf of our clients.

As
a remote team member, you must be comfortable working
independently, demonstrating reliability and excellent
communication skills. You will need to adapt quickly to varying
client needs and call volumes while adhering to company policies
and procedures. We strive to deliver an exceptional level of
service, and you will play a crucial role in helping us meet those
standards by delivering outstanding support to our clients.

This
is not a telemarketing or sales position—your focus will be on
service, not selling.

• Handle customer inquiries via phone in a courteous and professional manner.
  
• Provide accurate information to clients, maintaining a customer-service-driven approach.
  
• Ensure proper documentation and data entry after each interaction.
  
• Maintain exceptional attendance and punctuality.
  
• Uphold professional phone etiquette and a positive attitude.
  
• Adhere to company policies, including maintaining a drug-free work environment.