[Remote] Program Coordinator, US

Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focused on 1:1 personalization, redefining the connection between brands and people. As a Program Coordinator, you'll work with major brands to execute optimized retention marketing strategies, collaborating with the Customer Success team to ensure customer success on the Attentive platform.

Responsibilities

• Deliver Attentive Advantage Service offerings (Select Services or Recurring Advantage engagements), designed to drive value for our customers
• Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, and Reports in the Attentive UI
• Develop strong relationships with cross-functional team members and our customers
• Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
• Provide creative solutions and execute swiftly keeping the industry's best practices in mind
• Translate customer feedback into specific product recommendations
• Positioned as a valuable extension of our customers' teams, your attention to detail and quick execution builds trust between us and our customers
• Update internal workflows and documentation so that they remain as accurate as possible

Skills

• 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
• Prior experience with SaaS or E-Commerce platforms preferred
• Understanding of the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
• Motivated by helping others and derive satisfaction from being part of a team
• Understanding how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
• Quick learner and ready to get your hands dirty, able to find creative workarounds when faced with limitations
• Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
• Proactive and communicative, never shying away from a quick Slack, Zoom, or phone call
• Prior experience with SaaS or E-Commerce platforms

Benefits

• Equity
• Benefits

Company Overview

Company H1B Sponsorship