[Remote] Provider Success Associate

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. As a Provider Success Associate, you will support a network of over 21,000 providers in growing their practices, ensuring they feel confident and equipped throughout their journey.

Responsibilities

• Responding quickly and accurately in shared queues, including managing internal team ticket resolution, proactive and educational outreach to providers, and support transfers to completion
• Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations
• Collaborating effectively with cross-functional teams such as Product, Credentialing, Support, and Clinical
• Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call
• Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team, helping drive improvements to our product and processes

Skills

• You are an exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance
• You are energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders
• You take ownership and move quickly, with a natural bias for action in time-sensitive workflows
• You are detail-oriented and process-driven, able to translate complex scenarios into clear next steps
• You thrive in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence
• You have previous experience in customer success or post-sales account management, healthcare operations, education, clinical environments, or fast-paced support roles

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Company Overview