[Remote] Remote Bilingual Customer Service Representative I - RMTA
Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization that delivers mission-critical services and solutions for Fortune 100 companies and governments. As a Remote Bilingual Customer Service Representative I, you will be the first point of contact for customers, providing support and resolving inquiries in a warm and empathetic manner.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
- Identify customer needs to ensure the customer is provided complete and accurate information
- Process required transactions via mainframe or web-based applications
- Submit research requests in a concise yet accurate manner
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Communicate effectively in a warm and empathetic manner
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Provide support to other positions/operations in cases during heavy workloads or absences
Skills
- Must reside in Florida to be considered
- Must be at least 18 years of age or older
- Must have a High School Diploma, or equivalent
- Must be able to submit to a background check and drug test
- Must be able to work an 8-hour shift
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training
- Great Work Environment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Company H1B Sponsorship