[Remote] Remote Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. CLEAResult is leading the transition to a sustainable energy-efficient future. They are seeking a Bilingual Energy Efficiency Customer Support Specialist to assist utility customers in saving money and improving energy efficiency through various support services.

Responsibilities

• Support multiple programs using multiple platforms
• Providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
• Navigate a script expertly
• Support customers and tech inquiries
• Thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Maintain a committed schedule with set lunches and breaks
• Appreciate goals and performance metrics
• Handle inbound or outbound voice calls
• Utilize chat/email interactions with customers
• Access personal performance data and progress in real time

Skills

• High School Diploma or GED (required)
• Bilingual in English and Spanish (required)
• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquiries
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics
• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required
• Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction
• “How can I help you?” attitude

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Company Overview