[Remote] Remote Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Harper is a fast-growing insurance brokerage serving thousands of customers nationwide, seeking a high-performing Customer Intake Representative. The role involves continuous customer interaction, capturing detailed business information, and maintaining professionalism in a fast-paced environment.
Responsibilities
- Handle continuous customer calls and inquiries without downtime
- Gather detailed business information from customers while maintaining perfect accuracy
- Maintain an upbeat, professional demeanor through hours of back-to-back customer interactions
- Enter customer data rapidly and with 100% precision while simultaneously engaging with customers
- Process a high volume of information quickly without sacrificing quality
- Follow strict protocols for information gathering and documentation
- Manage customer expectations professionally while working under significant time pressure
- Adapt to shifting priorities without missing a beat
Skills
- Call center experience ideal, with prior success in fast-paced environments
- Exceptional typing speed and accuracy while actively listening and speaking
- Outstanding attention to detail, even when working at maximum capacity
- Excellent verbal communication skills that remain consistent through long periods of customer interaction
- Ability to stay organized and follow through despite a relentless pace
- Superior listening skills to capture critical business information correctly the first time
- Professional phone manner that projects confidence and competence hour after hour
- Demonstrated stamina for continuous customer interaction without quality degradation
- Proficiency with Adobe and Microsoft Office Suite
Benefits
- Dental insurance
- Health insurance
- Vision insurance
Company Overview